Terms and Conditions for Customers

Terms and Conditions of Trading with Hysolv Ltd

(herein after called the “Company” or “Hysolv Ltd”)

1) Introduction

a) These terms and conditions constitute the entire agreement between the Company and the Buyer. The Company may by notice in writing to the Buyer vary these terms and conditions from time to time.

b) Receipt of an order (also referred to as “purchase order”) from the Buyer will be acceptance by the Buyer of these Terms and Conditions, despite anything stated to the contrary in the Buyer’s Terms and Conditions or on the Buyer’s orders unless the Company agrees otherwise in writing.

c) The “Company” means Hysolv Ltd. “Buyer” (also referred to as “customer”) means the individual, company, partnership or other entity purchasing goods from the Company.

d) The Company may vary or alter these Terms and Conditions at any time and without reference to the Buyer.

2) Claims for damage in transit or non-delivery

a) Damage in respect of either loss from a package or damage to a package, – must be signed for as such and both the Carriers and the Company advised in writing within three days of receipt. Normally it is inadvisable to accept damaged packages.

b) Non-delivery, – in the case of non-delivery, written notification must be made to the Company within 14 days of dispatch.

c) The Company will not accept responsibility for defective, missing or damaged goods if the Buyer fails to comply with (a) or (b) above.

3) Supply of Goods

a) Goods are supplied on the understanding they are for use or resale within the United Kingdom only and cannot be exported without prior permission in writing from the Company.

b) Supply of all goods and services to the Buyer are dependent on all outstanding debts being settled by the Buyer within the due date.

c) The Company reserves the right not to supply any goods or services to the Buyer if any outstanding debts remain unpaid by the Buyer to the Company.

d) The Company reserves the right to cease supply of goods or services to the Buyer or not to continue trading with the Buyer at any time.

e) Supply of all goods are dependent on availability and are at the sole discretion of the Company.

4) Sale and Ownership of Goods

a) Full payment is due within 30 days from the date of invoice, unless otherwise agreed by the Company in writing. Failure to pay within 30 days (or the agreed terms of payment) could result in outstanding orders being suspended and interest charges being added to the outstanding amount as notified below.

b) Product(s) classed as special orders, including product(s) or product packs which are not held in stock must be paid for at the time of ordering unless otherwise agreed by the Company in writing and will be non-returnable and non-refundable. It is the customer’s responsibility to ensure that this product(s) meets their needs and requirements before ordering.

c) Payment should be made directly to Hysolv Ltd’s bank account via Electronic means or via Credit or Debit Card. Payment by Cheque is no longer accepted. The Company reserves the right to charge the Buyer any additional costs incurred by the Company when the Buyer uses Credit Card as the preferred method of payment.

d) Payment reference should include the Hysolv Ltd Invoice number and/or customer number.

e) The Company will not be responsible for payments that are lost or not received for whatever reason.

f) INTEREST CHARGE ON OUTSTANDING ACCOUNTS – statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 may be added to Buyer’s account if the invoice is not paid by the due date. Interest will be charged at the rate of the Bank of England base rate plus 8%, calculated on a daily basis from the end of the credit period which was agreed with Buyer.

g) RETENTION OF TITLE – All goods and services supplied by the Company will remain the property of the Company until the invoice price is paid in full and the Buyer shall remain a bailee only until the payment is made.

h) COMPLAINTS – Any complaint by the Buyer relating to this document must be notified by the Buyer to the Company in writing within 14 days of receipt of these Terms and Conditions.

5) Carriage, Delivery, Minimum Order Value

a) Carriage & Basic Insurance will be charged at cost to the Buyer unless previously agreed by Hysolv Ltd in writing.

b) Delivery will be by secured carrier where possible to enable deliveries to be traced.

c) Delivered prices when quoted are for a standard service only and the Company reserves the right to charge the Buyer any additional costs in transport or freight where the Buyer requests next day or timed deliveries.

d) The Buyer is entirely responsible for ensuring that the delivery address supplied to the Company is correct, including the UK postcode where relevant, and that somebody is available at the delivery address to accept the goods which the Buyer has ordered from the Company. Hysolv UK will not be responsible for failure to deliver goods where these conditions are not met.

e) Hysolv Ltd reserves the right to charge the Buyer any additional costs incurred as a result of non-delivery of goods where the Buyer fails to meet the requirements stated above.

f) Minimum order value is £100 excluding VAT and packing and freight charges.

6) Returns Policy

It is the responsibility of the Buyer to ensure that the correct product(s) has been ordered and Hysolv Ltd does NOT accept product returns on special orders as defined in these Terms and Conditions. Product returns on all other orders are only accepted at the discretion of Hysolv Ltd and where the following conditions apply:

a) Product received is different to Buyer’s purchase order and has been delivered to the Buyer incorrectly by Hysolv Ltd. Incorrect deliveries must be signed for as such and should be advised in writing to the Company within 3 days of receipt of product. Hysolv Ltd will replace incorrect deliveries FOC with correct product where responsibility is due to Hysolv Ltd.

b) Product is missing or damaged on receipt by Buyer. In this case it is the Buyer’s responsibility to sign for this product as such and advise Hysolv Ltd and the carriers in writing within 3 days of receipt. Damaged or missing product will be replaced FOC by Hysolv Ltd.

c) Where Hysolv Ltd supplies product to the Buyer with less than 6 months remaining expiry date then customers should make every effort to sell or use this product within this time. Unless previously agreed with the customer that this product is supplied, where this product remains unsold or unused and goes out of date Hysolv Ltd will refund 50% of the Product cost, excluding any VAT or delivery charges providing that:
i. The product is out of date and
ii. The product is unopened and in good condition and
iii. The product is available for return to Hysolv Ltd if requested and
iv. Hysolv Ltd is notified in writing by the customer that it is out of date within two weeks of expiry date.

d) Where Hysolv Ltd supplies product to the customer with less than 3 months expiry date then customers should make every effort to sell or use this product within this time. Unless previously agreed with the customer that this product is supplied, where this product remains unsold or unused and goes out of date Hysolv Ltd will replace these goods or refund 100% of the product cost, excluding any VAT or delivery charges providing that:
I. The product is out of date and
II. The product is unopened and in good condition and
III. The product is available for return to Hysolv Ltd if required and
IV. Hysolv Ltd is notified in writing by the customer that it is out of date within two weeks of the expiry date.

e) Hysolv Ltd reserves the right to refuse refunds or replacement of goods where the above conditions are not met by the customer.

f) Products which are not stock items will be classified as Special Orders and are non-returnable and non-refundable. It is the customer’s responsibility to ensure that the product they have ordered is correct and meets customer’s requirements.